Hang ups in healthcare administration can detract from a hospital or clinic's mission to keep patients healthy. With so many moving parts, the logistics behind finding the right medicine, performing a life-saving surgery or providing expert consultation are difficult enough without problems with paperwork or balancing the budget intervening.
These little bumps in the road can send operations off kilter, but not if administrators have the right tools at their disposal on the back end to help everything run smoothly. What technological advancements can aid healthcare administrators as they strive to make operations better for patients and employees alike?
Do-it-yourself appointment scheduling
No matter how adept doctors, nurses and administrators at a particular hospital or clinic might be, if patients never show up for regular appointments, these healthcare professionals can't do a thing for them. Chances are, they don't make house calls.
That's why it's imperative healthcare administration take the appropriate measures to increase patient engagement, especially during the scheduling stages. Analysis from professional service consultants at Accenture found that, on average, when a patient calls to schedule an appointment, the whole process from start to finish takes more than eight minutes. As the study pointed out, this "far [exceeds] cross-industry best practices for call handling." Many healthcare organizations have found wild success in implementing self-scheduling services through a website or third-party.
Upgrading this aspect of administration can not only decrease the amount of "no-shows," but prevent healthcare facilities from wasting valuable resources and help look out for other patients. After all, any open slot on a clinic or hospital's schedule could go to someone who really needs it.
"Today's hospitals typically need two and a half times more energy than the average commercial building."
Investing in on-site energy generation
As modern medicine requires advanced technology to continue improving and saving the lives of patients, healthcare facilities will require more and more energy. According to Navigant, today's hospitals typically need two and a half times more energy than the average commercial building. Any strategy hospital or clinic administrators can deploy to manage energy consumption on-site will be well worth the effort, so long as it reduces costs or helps operations gain efficiency.
Cutting-edge energy technology like rooftop solar panels or smart meters have the potential to put power usage in the hands of healthcare administrators. Solar energy systems can reduce a facility's overall energy costs by allowing it to produce electricity while still being attached to a reliable source via the grid to ensure patient safety. Smart meters show healthcare providers granular data regarding their consumption and how it's divided across the site, making it easier to plan and adjust equipment use as they see fit.
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