While it's only received high levels of attention in the last few years, Voice-over-Internet Protocol (VOIP) technology has been around for a long time. According to the University of Washington, VoIP technology is nearly two decades old, yet there are still a wide number of misconceptions about what it is and how its uses can improve over time. Recent surveys and reports have found that this misinformation may have prevented many people from fully being able to adopt VoIP and fully harness the extent of its improvements.
Survey finds VoIP concepts aren't reality
A recent survey into industry beliefs, hosted by Hello Operator, revealed that misidentification can start back with the very definition of VoIP, as 71 percent of consumers can't define what it actually is. That's not an issue of specific demographics, either, as 55 percent of respondents between 25 and 35 years old didn't know what the service was, and a full 10 percent were incorrect when they tried to define it.
Many concerns of keeping VoIP services online whenever possible were also misconstrued in some ways, the source continued. For instance, businesses with VoIP can keep their phone lines up in the event of a power outage as long as they have direct connections to a router or landline Ethernet port, but more than 10 percent of consumers were worried about losing service should an outage occur. In contrast, while call quality is a major issue for VoIP depending on service specifications, few users were realistic about keeping tabs on that aspect of service.
Another worry that was at least somewhat overblown among older shoppers in the VoIP market revolved around the security and privacy of VoIP and its limitations. The service can be surprisingly safe and easy to use with fewer concerns over safety and accessibility than many users would expect. The only factor excluded from the survey was that of mobile connectivity and usability, but many respondents were less concerned about that aspect of the technology.
Voicemail quickly becoming obsolete
The prospect of voicemail in the future, No Jitter reported, is one specific aspect of the market that has been less focused upon over time. The news source found that as time goes on and VoIP allows phone calls to be forwarded almost anywhere depending on mobile connectivity, voicemail may soon become extinct.
Calls can shift to and from nearly any location depending on the service or mode of communication chosen, while in other formats VoIP and cell phones can allow for immediate and simple access to texting applications or email. In other words, the speeding increase in functionality and clearer forms of communication may push VoIP to the wayside like the telegraph and landline phone services before it.
The standards of communication in the business world are still changing as well, and the increasing availability of online information and connectivity is making this even closer to a reality. Voicemail looks even worse in comparison when it's possible for VoIP systems to give those receiving calls immediate and prudent information about a wide variety of problems. While the news source said that voicemail isn't immediately going to go the way of the dodo, it's quickly becoming a relic of the past and may only have similar functionality as fax machines in the near future.
Telecom industry piece brought to you by Marlin Equipment Finance, leaders in telecommunications equipment financing. Marlin is a nationwide provider of equipment financing solutions supporting equipment suppliers and manufacturers in the security, food services, healthcare, information technology, office technology and telecommunications sectors.