The world has become flat – it's been that way for a few years now. It is about as easy to communicate with your next door neighbor as it is with a business partner in Tokyo. The only real obstacle, at this point, is the time of day in the two time zones. This development has revolutionized commerce for businesses large and small. Now, companies with limited budgets and staff can effectively do business with clients all over the world.
Voice over Internet Protocol (VoIP) is a powerful platform that any business should consider, but it is not without its challenges. Any rollout of a VoIP system must consider potential security, network and other IT side effects. Fortunately, each obstacle has a viable solution that small businesses can use to successfully turn to a VoIP platform.
Solutions for common VoIP issues
VoIP problems range from security to quality to bandwidth requirements, according to Telecoms Tech. Each of these can affect a company's operations and, if left alone, might damage a business or its relations with its clients. For this reason, managers should be aware of the risks and have a plan to tackle each one if necessary.
Depending on the system, VoIP users might encounter a variety of performance problems with their platform. Latency, jitter and packet loss all occur as a result of transmission delays and bandwidth limitations. IT teams can bypass these hurdles by increasing their available bandwidth and balancing the needs of other systems on the network.
Additionally, security can pose a problem for any system that relies on Internet connection – VoIP is no exception. Call interception, denial of service attacks and voice phishing are common threats to every VoIP system. However, installing a robust firewall, encrypting data at the proper level and disabling unused protocols can greatly reduce the threat of an online attack.
Keep out the NSA with VoIP
As evidence that VoIP is a great avenue for commerce, look no further than the recent study from eWeek indicating that the National Security Agency has had difficulty listening in on VoIP conversations, VoIP Monitoring Zone reported.
Some protocols, like TOR Onion and Zimmerman Real Time Protocol, were on the list of platforms that the NSA was unable to infiltrate. For companies hoping to mind their own business, VoIP could provide a worthy outlet.
Telecom industry piece brought to you by Marlin Equipment Finance, leaders in telecommunications equipment financing. Marlin is a nationwide provider of equipment financing solutions supporting equipment suppliers and manufacturers in the security, food services, healthcare, information technology, office technology and telecommunications sectors.